Privacy policy

FrostHaven respects your privacy and is committed to handling personal information responsibly.

This Privacy Policy explains what information may be collected when you visit or purchase from frosthaven.us, how that information may be used, and the choices available to you.

Information We Collect

Depending on how you interact with our website, we may collect information such as:

Name
Email address
Phone number
Billing address
Shipping address
Order information
Payment-related transaction information
Customer service communications
Website usage information
Device and browser information
IP address and similar technical information

We only request information that is reasonably necessary for providing our services and operating our website.

How We Use Information

We may use personal information to:

Process and fulfill orders.
Arrange shipping and delivery.
Provide customer service.
Process returns and refunds.
Communicate about orders and transactions.
Maintain and improve our website.
Detect and prevent fraud or unauthorized activity.
Maintain website security.
Comply with applicable legal obligations.

Payment Information

Payments may be processed through third-party payment providers.

When you make a purchase, relevant transaction information may be shared with the payment processor to authorize and complete the transaction.

We do not intentionally request or store your complete payment-card number through ordinary customer-service communications.

Shipping and Service Providers

We may share information with trusted service providers when necessary to operate our business.

For example, information may be provided to payment processors, shipping carriers, technology providers, analytics providers, or customer-support services.

These providers are expected to use information only as necessary to provide their services or fulfill their applicable obligations.

Cookies and Similar Technologies

Our website may use cookies and similar technologies to maintain website functionality, remember preferences, understand website usage, and improve the customer experience.

You may be able to manage certain cookie preferences through your browser or device settings.

Disabling certain cookies may affect some website functionality.

Communications

If you place an order or contact FrostHaven, we may use your contact information to respond to your request or provide necessary transactional communications.

Marketing communications, where applicable, may include an option to unsubscribe.

Data Security

We use reasonable administrative, technical, and organizational measures designed to protect personal information.

However, no method of transmission or electronic storage can be guaranteed to be completely secure.

Data Retention

We retain personal information for as long as reasonably necessary for the purposes described in this policy, including order fulfillment, customer service, accounting, legal, security, and compliance purposes.

Retention periods may vary depending on the type of information and applicable requirements.

Your Privacy Choices

Depending on applicable law, you may have rights concerning your personal information, including rights to request access, correction, deletion, or information about how your data is handled.

Requests may be submitted using the contact information below.