Terms of service

Welcome to FrostHaven. These Terms of Service govern your use of frosthaven.us and your purchase of products through our website.

By accessing or using our website, you agree to these Terms of Service and the policies referenced on this website.

Use of Our Website

You agree to use frosthaven.us only for lawful purposes and in a manner that does not interfere with the operation, security, or availability of the website.

You may not use the website to:

Violate applicable laws or regulations.
Attempt to gain unauthorized access to website systems.
Interfere with website functionality or security.
Submit false, fraudulent, or misleading information.
Use automated methods to improperly access or collect website information.

Product Information

We make reasonable efforts to present accurate product descriptions, dimensions, images, colors, and other product information.

However, slight differences may occur due to screen settings, lighting, photography, manufacturing variations, or other factors.

Customers should review product specifications and dimensions carefully before placing an order.

Pricing and Availability

Prices and product availability may change from time to time.

We reserve the right to correct pricing, product information, availability, or other errors.

If an error materially affects an order, we may contact the customer before fulfillment to provide available options.

Orders

Submitting an order constitutes a request to purchase the selected merchandise.

An order confirmation does not necessarily mean that the order has been fully processed or shipped.

We reserve the right to cancel an order when necessary, including situations involving product availability, pricing errors, suspected fraudulent activity, or other legitimate operational reasons.

If we cancel an order after payment has been received, the applicable amount will be refunded.

Payments

Customers must provide accurate billing and payment information.

By submitting payment information, you represent that you are authorized to use the selected payment method.

Payment processing may be handled through third-party payment providers. FrostHaven does not intentionally store complete payment-card information on its own website systems where payment processing is handled by a third-party provider.

Shipping

Shipping terms, processing times, and applicable shipping charges are described in our Shipping Policy.

The standard shipping fee is $50, and orders are generally processed within 1–2 business days.

Returns and Refunds

Returns are governed by our Return and Refund Policy.

Eligible products may generally be returned within 30 days of delivery, subject to the conditions described in that policy.

Intellectual Property

Unless otherwise stated, website content including text, graphics, logos, images, page designs, and other materials associated with FrostHaven may be protected by applicable intellectual property laws.

You may not reproduce, distribute, modify, or commercially exploit website content without appropriate authorization.

Third-Party Services

Our website may use third-party services for payment processing, analytics, shipping, website functionality, or other business operations.

Third-party services may have their own terms and privacy practices.

Disclaimer

The website and its content are provided for general shopping and informational purposes.

To the extent permitted by applicable law, FrostHaven does not guarantee that the website will always be uninterrupted, error-free, or continuously available.

Limitation of Liability

To the maximum extent permitted by applicable law, FrostHaven will not be responsible for indirect, incidental, special, or consequential damages arising from the use of the website or purchase of products, except where such limitations are not permitted by law.

Nothing in these Terms is intended to exclude or limit rights that cannot legally be excluded or limited.